Customers reach out when they need help.
Not only when your team is online or within its service hours.
WhatsApp, Instagram, TikTok, and more—all in one inbox.
Serve your customers 24/7 with AI that knows your business.
OneChat brings messages, comments, and compatible calls from your customer channels into one inbox and uses the information already stored in your business systems to respond quickly, clearly, and consistently. When needed, the conversation is transferred to a person.
OneChatChannels, AI, and your team in one inboxHi , do you have the MacBook Neo?
Comment: I love the yellow color
DM: Which is better, the Neo or the Air?
Understands and responds 24/7.
Finds answers in the company’s systems.
Focuses on valuable work instead of repetitive tasks.
Businesses that trust OneChat
Your customers don’t wait
Providing great service at any hour and across every channel is still difficult.
While customers message you on WhatsApp, comment on Instagram, send TikTok messages, or call, your team has to switch between tools and search for answers in different systems. Limited hours, workload, training, and turnover make it difficult to provide fast, consistent service.
Every channel adds another inbox to monitor.
WhatsApp, Instagram, TikTok, Facebook, calls, and other channels operate in different tools.
Service quality depends on who responds.
Finding the right information takes experience, training, and access to the company’s systems.
Hiring, training, and retaining specialized people takes time.
When turnover occurs, some of the knowledge and investment developed by the business can be lost.
One connected customer service operation
One inbox. One AI. Full context.
OneChat brings your channels together, responds with AI, and uses information from your business to move every conversation forward. When a person needs to step in, they receive the history and the customer’s request.
Every channel in one inbox.
WhatsApp, Instagram, TikTok, Facebook Messenger, and other channels brought together in one operation.
AI 24/7 with real business information.
Respond instantly, even outside business hours, using up-to-date information from your business.
Your team continues with full context.
Give your team the conversations that require human judgment, with the history and information already collected.
How OneChat works
One conversation. The right information. The next step.
OneChat connects the channel, AI, business information, and your team in one experience.
01
The customer messages, comments, or calls.
The conversation arrives from a compatible channel.
02
OneChat understands, checks, and responds.
AI responds naturally using authorized information from your business.
03
It continues the process or hands off with context.
It starts the next step or gives a person the complete history.
Yes, it is available in several colors and configurations. Which one are you looking for?
- 01Customer question
Do you have the MacBook Neo available?
- 02System consulted
Checking the product and inventory…
Business system · Product and inventory lookup - 03OneChat answer
Yes, it is available in several colors and configurations. Which one are you looking for?
All your channels, one operation
Customers reach out in different places. Your team responds from OneChat.
Bring WhatsApp, Instagram, TikTok, Messenger, Telegram, web chat, email, SMS, compatible calls, and other available channels into one inbox.
Explore channels- TikTok
- Messenger, Telegram, web chat, calls, SMS, and other channels
Business examples
Practical capabilities for every part of your operation.
See how OneChat retrieves information and helps work continue across six business areas.
Commerce
Products, pricing and inventory
Find products, check prices and inventory, and recommend available options.
- Search products
- Check prices
- Check inventory
Operations
Orders, purchases and billing
Check orders, tracking, invoices, and post-purchase documents.
- Check orders
- Check tracking
- Check invoices
Sales
Customers, CRM and follow-up
Identify contacts, organize opportunities, and assign sales follow-up.
- Find contacts
- Create opportunities
- Create and assign tasks
Service
Technical service and repairs
Check repairs, diagnostics, and service updates.
- Check repair status
- Check service details
- Notify when a repair is ready
Real estate
Projects and properties
Find projects, compare units, and check availability.
- Check real-estate projects
- Compare properties
- Search properties
Distribution
Distribution and pharmaceuticals
Check products, personalized pricing, promotions, and inventory.
- Search medications
- Check personalized prices
- Check inventory
AI that knows your business
It does not respond with generic information. It checks the systems you already use.
Connect ecommerce, ERP, CRM, billing, technical service, and other systems so the AI Agent can answer with product, inventory, order, invoice, repair, and other business information.
- Our AI only checks the information you enable
- OneChat does not display provider credentials in conversations
- Queries depend on the permissions configured for each connection
Much more than a chatbot
It does more than respond. It is available, knows your business, and knows when to ask for help.
A traditional chatbot can handle prepared questions. OneChat brings your channels together, uses business information, carries out authorized actions, and preserves continuity with the human team.
Conventional chatbot
Prepared answers for defined customer journeys.
- Prepared questions and answers
- Defined journeys
- Isolated information
- Useful for repetitive questions
A good choice for predictable journeys.
OneChat
Context, business information, authorized actions, and human continuity.
- Understands intent and context
- Checks your business systems
- Executes authorized actions
- Hands the conversation to a person with context
An experience that can answer, move forward, and know when it needs your team.
Customer stories
Human outcomes still define the value of the technology.
“My time is precious, and OneChat has helped me get it back. I am genuinely impressed.”
Álvaro HoyosFrisby / ISM“It is the best platform I have tried, and the OneChat team is extremely responsive.”
Natalia SierraOranguZú“Our OneChat AI Agent is the construction company’s star salesperson.”
Esteban AguilarProyectos UrbanosQuotes translated from Spanish; names and company attributions remain unchanged.
Plans for your operation
Choose how you want to serve, automate, and grow.
Review the published plans and add-ons based on the channels, coverage, and team your business needs.
Questions, answered
Everything you need to start with confidence.
What is OneChat?
OneChat brings WhatsApp, Instagram, TikTok, and other channels into one inbox so your business can serve customers 24/7 with AI that uses real information from your business.
Which channels can I connect?
OneChat supports WhatsApp, Instagram, TikTok, Facebook Messenger, Telegram, web chat, email, SMS, voice, and other channels available on the platform. Compatibility and features may vary by channel and provider.
Which business systems can OneChat connect with?
The Integrations page shows the connections currently available, including ecommerce platforms, CRM, ERP, technical service, automation, data, payments, and other services.
Can a person continue a conversation handled by AI?
Yes. OneChat can transfer the conversation to a team member while preserving the history and context gathered during the interaction.
Does OneChat offer a free trial?
Yes. You can start with a 14-day free trial to explore the platform before choosing a plan.
