This English version is provided for convenience. If interpretations differ, the Spanish version controls.
Contracting entity and acceptance
OneChat is operated by COMPUDM LLC, the contracting entity for the OneChat services described in these terms. By using a paid OneChat service, the customer accepts these terms and the purchase conditions confirmed for that order.
Service and third-party channels
OneChat is an omnichannel customer-service platform for supported channels, automation, AI Agents, business information and human continuity. Availability may depend on the customer's plan, configuration, permissions and third-party provider conditions. Meta, AI model providers and other third parties may apply separate charges or rules.
Trial, billing and cancellation
OneChat offers a 14-day free trial. Monthly-billing plans can be canceled through the current billing process. Prepaid, annual or separately scoped work follows the purchase conditions confirmed for that order. Cancellation stops future renewal as applicable; it does not create a refund outside the money-back guarantee or another condition expressly agreed in writing.
Plans, add-ons and usage
Current plan capacities and prices are published on the Pricing page. Add-ons are billed separately. Plan pricing does not include the AI provider or model token usage required for AI Agents to operate. During implementation, OneChat will recommend the most suitable provider and model based on volume, types of questions, required functions, and the company’s needs. AI usage is quoted or billed separately.
Each OneChat account includes 1 GB of storage. If you need more capacity, you can add a package of 500 additional GB for USD 10.
Enabling the feature includes 50 calls for each 30-day period. The USD 20 monthly add-on provides 500 calls during each monthly billing cycle. Meta and AI services may generate separate charges.
OneChat Voice: Custom pricing based on scope. It is not a PBX and does not use PBX minute packages.
Professional services
OneChat professional services are priced at USD 100 for 1 hour, USD 180 for 2 hours, USD 240 for 3 hours, and USD 280 for 4 hours. Services delivered outside regular business hours are billed at twice the applicable rate. Before work begins, OneChat confirms the scope, deliverables, and schedule.
Professional services begin only after OneChat confirms scope, deliverables, timing and the applicable purchase conditions.
Account and acceptable use
Customers must provide accurate information, protect account credentials and use OneChat only for lawful purposes and in accordance with channel permissions, consent requirements, provider policies and third-party rights.
Intellectual property
OneChat and its original platform, site and documentation remain the property of COMPUDM LLC or their respective licensors. Customer data and third-party marks remain subject to the rights of their owners. No license beyond the right to use the contracted service is granted.
Changes, suspension and termination
OneChat may change, suspend or discontinue part of the service with prior notice when reasonably possible, and may suspend use that violates these terms, provider policies, security requirements or applicable law.
Limitation of liability
OneChat is not responsible for indirect, incidental, special or consequential losses, or loss of data or profits arising from use or inability to use the services. Total liability will not exceed the amount paid by the customer during the previous three months of service, to the extent permitted by applicable law.
Privacy
The OneChat Privacy Policy explains the data practices of the public website. Product deployments and connected channels may require additional notices, agreements or instructions based on the customer's configuration.
Governing law
These terms are governed by the laws in force in the United States, and related disputes are submitted to the competent courts of that country.
Money-back guarantee
OneChat offers a thirty-calendar-day money-back guarantee from service activation, exclusively under the conditions in this section.
A refund applies only when the user demonstrates technical or functional failures directly attributable to OneChat that meet all of the following conditions.
- They significantly affect normal use of the platform according to its documented functionality.
- They were reported promptly through an official support channel, specifically by creating a support ticket.
- They were not resolved by the OneChat technical team within a reasonable period considering the nature and complexity of the reported incident.
The money-back guarantee does not apply in any of the following cases:
- Incorrect or improper use, or use contrary to the platform's official recommendations and documentation.
- Lack of knowledge, training or understanding of OneChat's tools, functionality or scope by the user or their team.
- Expectations that do not align with the actual characteristics of the contracted service.
- Violation of these terms and conditions by the user.
A written request must be submitted within the guarantee period and clearly state the reasons, related ticket number and any additional information needed to validate the case. OneChat reserves the right to evaluate the request and determine whether it qualifies under these conditions.
Contact and effective date
For questions about these terms, contact OneChat through the published support channels or email . Last updated: August 6, 2026.