The customer calls
- The call button appears when it is enabled in the configured experience.
- Business hours guide availability.
- The call is handled from the OneChat inbox with the contact context.
WhatsApp Calling
WhatsApp calls with full context.
Receive customer calls, make authorized follow-up calls, and let your team or an AI Agent continue the interaction inside OneChat.
50 calls per 30-day periodTeam or AI AgentConversation context
A call can continue the same conversation.
Your team calls
- The call can start from the conversation.
- The team selects an available originating number.
- The customer must have granted permission for the outbound call.
- The conversation keeps the sales or support follow-up context.
An AI Agent answers
- The company selects the AI Agent.
- Configure the model, voice, language, and instructions.
- Define wait time and human transfer when appropriate.
OneChat
Configure the experience for your business.
Each feature is enabled based on the configuration agreed for your operation.
- Business hours
- Permissions
- First message
- Post-call behavior
- Model
- Voice
- Transcription
- Recording
- Summary
- Human transfer
- Analytics
Incoming and outgoing calls.
Incoming
- The customer starts the call.
- The interaction continues in OneChat.
- A person or the configured AI Agent can answer.
Outgoing
- They require customer permission.
- The conversation must meet WhatsApp conditions.
- They can start from live support or a compatible automation.
- Meta may apply additional charges.
Three voice products with different scopes.
WhatsApp Calling
- Incoming and outgoing calls
- Meta permissions and conditions
- Continuity within the WhatsApp channel
OneChat Voice
- Natural voice conversations
- Configurable provider, model, voice, and instructions
- Contextual transfer to a person
Cloud PBX and IVR
- Virtual numbers and extensions
- IVR menus and routing
- Recording and minute packages
Usage and add-ons
Clear usage for every period.
All plans include 50 calls per 30-day period at no cost. The USD 20 monthly add-on provides 500 calls during each monthly billing cycle. Meta and AI services may generate separate charges.
Included when the feature is enabled
All plans include 50 calls per 30-day period at no cost.
OneChat additional package
The USD 20 monthly add-on provides 500 calls during each monthly billing cycle.
Meta charges
Outgoing calls may generate Meta charges based on destination, duration, volume, and current terms.
AI and voice
The provider, model, transcription, or other AI services may generate additional usage when used.
FAQ
Questions before you start.
Can a customer call my business on WhatsApp?
Yes, when the feature is enabled for the number and within the configuration defined by your business.
Can my team make outgoing calls?
Yes. Your team can start authorized calls from the conversation when WhatsApp conditions are met.
Can an AI Agent answer a call?
Yes, depending on the enabled configuration. Your business defines the AI Agent, model, voice, language, instructions, and when to transfer to a person.
What permission does an outgoing call require?
An outgoing call requires prior customer permission and must comply with the current WhatsApp conditions for the conversation.
What is the difference between WhatsApp Calling and OneChat Voice?
Uses the connected WhatsApp line for incoming and outgoing calls according to enabled permissions and configuration. AI Agents for natural voice conversations with the provider, model, voice, instructions, and transfer configured for each operation. OneChat Voice is not a PBX and does not use its minute packages.
Does Meta charge for outgoing calls?
Meta may apply additional charges based on destination, duration, volume, and current terms. These charges are separate from the OneChat call package.
Ready to enable WhatsApp Calling?
Tell us how your team handles calls, and we will prepare the right configuration for your operation.