The customer calls
- The call button appears according to the enabled configuration.
- Business hours guide availability.
- The call is handled from the OneChat inbox with the contact context.
WhatsApp Calling
Turn a conversation into a call without losing context.
Receive customer calls, make authorized follow-up calls, and let your team or an AI Agent continue the interaction inside OneChat.
50 calls per 30-day periodTeam or AI AgentConversation context
A call can continue the same conversation.
Your team calls
- The call can start from the conversation.
- The team selects an available originating number.
- The customer must have granted permission for the outbound call.
- The conversation keeps the sales or support follow-up context.
An AI Agent answers
- The company selects the AI Agent.
- Configure the model, voice, language, and instructions.
- Define wait time and human transfer when appropriate.
OneChat
Configure the experience for your business.
Each function is enabled according to the configuration agreed for your operation.
- Business hours
- Permissions
- First message
- Post-call behavior
- Model
- Voice
- Transcription
- Recording
- Summary
- Human transfer
- Analytics
Incoming and outgoing calls.
Incoming
- The customer starts the call.
- The interaction continues in OneChat.
- A person or the configured AI Agent can answer.
Outgoing
- They require customer permission.
- The conversation must meet WhatsApp conditions.
- They can start from live support or a compatible automation.
- Meta may apply additional charges.
WhatsApp Calling and OneChat Voice are different services.
WhatsApp Calling
- Uses the WhatsApp line.
- Keeps chat and calls within the channel.
- Depends on Meta rules and permissions.
OneChat Voice
- Business telephony and virtual numbers.
- PBX, IVR, routing, and recording.
- Other voice scenarios with custom pricing.
Usage and add-ons
Clear usage for every period.
Included when the feature is enabled
50 incoming or outgoing calls per 30-day period.
OneChat additional package
500 additional calls for USD 20 per month.
Meta charges
Outgoing calls may generate Meta charges based on destination, duration, volume, and current terms.
AI and voice
The provider, model, transcription, or other AI services may generate additional usage when used.
FAQ
Questions before you start.
Can a customer call my business on WhatsApp?
Yes, when the feature is enabled for the number and within the configuration defined by your business.
Can my team make outgoing calls?
Yes. Your team can start authorized calls from the conversation when WhatsApp conditions are met.
Can an AI Agent answer a call?
Yes, depending on the enabled configuration. Your business defines the AI Agent, model, voice, language, instructions, and when to transfer to a person.
What permission does an outgoing call require?
An outgoing call requires prior customer permission and must comply with the current WhatsApp conditions for the conversation.
What is the difference between WhatsApp Calling and OneChat Voice?
WhatsApp Calling works within the channel and depends on Meta rules. OneChat Voice is a separate service for business telephony, virtual numbers, PBX, IVR, and other voice scenarios.
Does Meta charge for outgoing calls?
Meta may apply additional charges based on destination, duration, volume, and current terms. These charges are separate from the OneChat call package.
Ready to enable WhatsApp Calling?
Tell us how your team handles calls, and we will prepare the right configuration for your operation.