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OneChat + Fixably

Make every repair clearer.

Bring repair status and service details into the conversation and preserve traceability when configured.

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Available capabilities depend on each company’s configuration, data, and permissions.

Technical service specialist inspecting a phone and computer at his workbench.
FixablyOneChat

Capabilities

What OneChat can do with Fixably

OneChat brings this information and these actions into the conversation to provide clearer answers and support the next step.

Status and details

  • Identify customersValidate or identify a customer using data allowed by the integration.
  • Check repair statusCheck the visible repair status after validating the customer.
  • Check service detailsCheck device, location, update, estimate, parts, and services when available.

Service continuity

  • Record service traceabilityRecord a limited interaction to preserve service traceability.
  • Notify when a repair is readySend the configured template when a repair is ready for pickup.

Fixably

Real customer questions that move business forward

One conversation to shop, check inventory, and continue a technical-service case.

A technology retailer with several locations across the country.

WhatsApp conversationOneChat AI Agent
  1. Customer:

    Hi. My purple 256 GB iPhone 14 Pro Max is being repaired because the screen broke. I’m also thinking about buying a new phone.

  2. OneChat AI Agent:

    I’ll be happy to help with both. I can review new device options and, once we finish, check the latest updates on your repair.

    Message read
  3. Customer:

    I’m looking for an orange 1 TB iPhone 17 Pro Max. What is the price, and how does it differ from mine?

  4. OneChat AI Agent:

    I found the product in the catalog. I’ll show you its page, image, current price, and the key differences from your current model, such as storage, camera, display, and performance.

    Message read
  5. Customer:

    Is it available at the [city or store] location?

  6. OneChat AI Agent:

    I’ll check availability for that location. I’ll confirm the available units and alternatives in a moment.

    Message read
  7. OneChat AI Agent:

    I can also check the latest updates for the iPhone you have in service. Would you like me to do that?

    Message read
  8. Customer:

    Yes, please.

  9. OneChat AI Agent:

    Your device shows damage to the screen and rear camera. A diagnosis and proposal are also available. I sent the document to the registered email so you can review it.

    Message read

OneChat actions

  • Finds or creates the contact and checks open opportunities before organizing follow-up.
  • Records the service inquiry and purchase interest when traceability is enabled.
  • Sends the document when it is available in the business source and email automation is configured.

Business outcome

Product reviewed · Availability checked · Repair updated · Document sent · Opportunity organized · Follow-up assigned

Illustrative example. Available information, actions, and documents depend on each company’s configured systems, permissions, and automations.

How the connection works

01

The customer asks

The conversation starts with a specific customer need.

02

OneChat finds what is needed

OneChat uses Fixably to retrieve information or prepare the next supported action.

03

The business stays in control

The response follows the configuration and permissions the business has defined.

04

The conversation moves forward

OneChat answers clearly and supports the most useful continuation for the customer.

Fixably

Control for every business

Available capabilities depend on each company’s configuration, data, and permissions.

  • Each business chooses which information and functions will be available.
  • Account access remains protected throughout the customer experience.
  • Actions that modify business data follow the company’s rules and confirmation requirements.

What you need to get started

  1. 01

    An active Fixably account.

  2. 02

    Authorized access to the data and functions the business chooses to enable.

  3. 03

    An initial discovery session to define the business need and the desired customer workflow.

FAQ

Frequently asked questions

Does OneChat replace Fixably?

No. OneChat uses the enabled Fixably capabilities to answer questions or continue a workflow from the conversation.

Does every business receive the same capabilities?

No. Available capabilities depend on each company’s configuration, data, and permissions.

How do we get started?

The OneChat team learns what the business needs and confirms which information and functions will be available before activating the connection.

SmartHomeSmartHomeHelp each person discover and compare projects and units based on budget and preferences.Siigo NubeSiigo NubeOneChat enables your AI Agent to handle sales and post-purchase questions with up-to-date information from Siigo Nube, including products, pricing, availability, customers, invoices, balances, purchase history, and quotations.HighLevelHighLevelOrganize contacts, tasks, and opportunities from OneChat conversations with configurable actions and business-defined controls.

Let’s discuss your use case

Connect Fixably with your customer conversations.

Tell us what your customers ask and what should happen next. Our team will help you define the connection.

Talk to a specialistView all integrations