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ENESPT

OneChat + Fixably

Keep customers informed throughout every repair.

Bring repair status and service details into the conversation and preserve traceability when configured.

Talk to a specialistView all integrations

Available capabilities depend on each company’s configuration, data, and permissions.

Technical service specialist inspecting a phone and computer at his workbench.
FixablyOneChat

Capabilities

What you can solve with Fixably

OneChat brings this information and these actions into the conversation to provide clearer answers and support the next step.

Status and details

  • Identify customersValidate or identify a customer using data allowed by the integration.
  • Check repair statusCheck the visible repair status after validating the customer.
  • Check service detailsCheck device, location, update, estimate, parts, and services when available.

Service continuity

  • Record service traceabilityRecord a limited interaction to preserve service traceability.
  • Notify when a repair is readySend the configured template when a repair is ready for pickup.

Fixably

Real customer questions that move business forward

A clear repair update.

Customer question
What is the status of my device repair?
OneChat answer
OneChat validates the customer and checks the status, location, and latest update.
Next action
It records the interaction to preserve traceability and, when applicable, sends the configured device-ready notification.
Result
Customer validated · Status explained · Traceable service

Know when it is ready.

Customer question
Will you let me know when I can pick up the device?
OneChat answer
OneChat explains that the notification depends on the status and configured rule.
Next action
When the repair is ready, it sends the authorized template.
Result
Clear expectation · Rule applied · Consistent notification

How the connection works

01

The customer asks

The conversation starts with a specific customer need.

02

OneChat finds what is needed

OneChat uses Fixably to retrieve the information or prepare the next available step.

03

The business stays in control

The response follows the configuration and permissions the business has defined.

04

The conversation moves forward

OneChat answers clearly and supports the most useful continuation for the customer.

Fixably

Control for every business

Available capabilities depend on each company’s configuration, data, and permissions.

  • Each business chooses which information and functions will be available.
  • Account access remains protected throughout the customer experience.
  • Steps that change information follow the rules and confirmations defined by the business.

What you need to get started

  1. 01

    An active Fixably account.

  2. 02

    Authorized access to the data and functions the business chooses to enable.

  3. 03

    An initial conversation to agree on what the business needs to solve and how customer service should continue.

FAQ

Frequently asked questions

Does OneChat replace Fixably?

No. OneChat uses enabled Fixably capabilities to answer or continue a process from the conversation.

Does every business receive the same capabilities?

No. Available capabilities depend on each company’s configuration, data, and permissions.

How do we get started?

The OneChat team learns what the business needs and confirms which information and functions will be available before activating the connection.

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Let’s discuss your use case

Connect Fixably with your customer conversations.

Tell us what your customers ask and what should happen next. Our team will help you define the connection.

Talk to a specialistTalk to a specialist