OneChat + Pony Pro

Connect Pony Pro products, customers, and orders with OneChat.

Handle sales requests with products, pricing, and inventory and, when enabled, continue with confirmed order creation.

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Available capabilities depend on each company’s configuration, data, and permissions.

Distribution representative handling an order beside organized boxes in a warehouse.

Capabilities

What you can solve with Pony Pro

OneChat brings this information and these actions into the conversation to provide clearer answers and support the next step.

Commercial lookup

Search productsFind products by name, code, SKU, or other supported identifiers.
View product informationView variants, categories, images, presentations, and links when provided by the source.
Check pricesCheck current prices according to the information exposed by the integration.
Check inventoryCheck availability or stock in an authorized business source.
Identify customersValidate or identify a customer using data allowed by the integration.
Check ordersCheck order status and details after the required verification.

Confirmed order

Create ordersCreate an order after human confirmation and with explicit permissions.
Generate order receiptsGenerate and share the available receipt for an order.
Create customersCreate a customer when the integration, tenant, and permissions authorize it.

Pony Pro

Real customer questions that move business forward

From confirmed availability to an authorized order.

Customer question: I’d like to order ten boxes of this product. Is it available, and what is the price?
OneChat answer: OneChat checks the product, price, and inventory and validates the customer.
Confirmation: The customer confirms the quantity and that they want to continue.
Next action: After confirmation, it creates the order and shares the available receipt.
Result: Customer validated · Order confirmed · Receipt shared

Order status without starting over.

Customer question: What is the status of the order I placed yesterday?
OneChat answer: OneChat validates the customer and checks the available order.
Next action: It shares the status and receipt when available.
Result: Order found · Status visible · Receipt available

How the connection works

The customer asks

The conversation starts with a specific customer need.

OneChat finds what is needed

OneChat uses Pony Pro to retrieve the information or prepare the next available step.

The business stays in control

The response follows the configuration and permissions the business has defined.

The conversation moves forward

OneChat answers clearly and supports the most useful continuation for the customer.

Pony Pro

Control for every business

Available capabilities depend on each company’s configuration, data, and permissions.

Each business chooses which information and functions will be available.
Account access remains protected throughout the customer experience.
Steps that change information follow the rules and confirmations defined by the business.

What you need to get started

01
An active Pony Pro account.
02
Authorized access to the data and functions the business chooses to enable.
03
An initial conversation to agree on what the business needs to solve and how customer service should continue.

FAQ

Frequently asked questions

Does OneChat replace Pony Pro?

No. OneChat uses enabled Pony Pro capabilities to answer or continue a process from the conversation.

Does every business receive the same capabilities?

No. Available capabilities depend on each company’s configuration, data, and permissions.

How do we get started?

The OneChat team learns what the business needs and confirms which information and functions will be available before activating the connection.

Let’s discuss your use case

Connect Pony Pro with your customer conversations.

Tell us what your customers ask and what should happen next. Our team will help you define the connection.

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