Available capabilities depend on each company’s configuration, data, and permissions.
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Capabilities
What OneChat can do with Pony Pro
OneChat brings this information and these actions into the conversation to provide clearer answers and support the next step.
Product, pricing, and customer lookup
Search productsFind products by name, code, SKU, or other supported identifiers.
View product informationView variants, categories, images, presentations, and links when provided by the source.
Check pricesCheck current prices using information available through the integration.
Check inventoryCheck stock or availability in an authorized business system.
Identify customersValidate or identify a customer using data allowed by the integration.
Check ordersCheck order status and details after the required verification.
Confirmed order
Create ordersCreate an order after human confirmation and with explicit permissions.
Generate order receiptsGenerate and share the available receipt for an order.
Create customersCreate a customer when the integration, tenant, and permissions authorize it.
Pony Pro
Real customer questions that move business forward
From a wholesale inquiry to a confirmed order and sales follow-up.
WhatsApp conversationOneChat AI Agent
Customer:
I’d like to order ten boxes of this product. Is it available, and what is my price?
OneChat AI Agent:
I’ll verify your company and check the product, price, and available units. Once you confirm the quantity, I can continue with the order when that function is enabled.
Customer:
I confirm the ten boxes. I’d also like an account representative to contact me about future purchases.
OneChat AI Agent:
Perfect. I’ll continue with the authorized order and share the available receipt. I’ll also route your request to an account representative for follow-up.
OneChat actions
Hands the wholesale context to the assigned representative.
