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OneChat + Sinergia ERP

Answer product, inventory, pricing, and order questions from Sinergia ERP.

Apply customer commercial context to check products, free stock, personalized pricing, promotions, and recent orders.

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Available capabilities depend on each company’s configuration, data, and permissions.

Pharmaceutical distribution professional checking products and stock in a warehouse.
Sinergia ERPOneChat

Capabilities

What you can solve with Sinergia ERP

OneChat brings this information and these actions into the conversation to provide clearer answers and support the next step.

Commercial context

  • Identify customersValidate or identify a customer using data allowed by the integration.
  • Apply the customer branchUse the branch assigned to the customer to contextualize lookups when supported by the integration.
  • Check personalized pricesCheck customer-, price-list-, or channel-specific prices when specifically evidenced.
  • Check promotionsCheck current promotions when a verified source exposes them.

Products and continuity

  • Search productsFind products by name, code, SKU, or other supported identifiers.
  • Search medicationsSearch medicines by name or code in a verified pharmaceutical source.
  • Check free stockCheck the free stock available in the configured system.
  • Check ordersCheck order status and details after the required verification.
  • Handle multiple lookups in one conversationMaintain the context needed to handle multiple supported lookups within one conversation.

Sinergia ERP

Real customer questions that move business forward

A commercial answer with the right context.

Customer question
I’m interested in this product. What is my price, which promotion applies, and how many units are available?
OneChat answer
OneChat identifies the commercial context, applies the branch, and checks pricing, promotion, and free stock.
Next action
It answers with the relevant information and keeps context for order questions in the same conversation.
Result
Customer identified · Branch applied · Price, promotion, and stock available

Sinergia ERP provides commercial information and preserves context across supported questions.

Recent orders in the same conversation.

Customer question
What were my recent orders?
OneChat answer
OneChat keeps the customer context and checks available orders.
Next action
It presents the orders found and continues with the next supported question.
Result
Context preserved · Orders found · Conversation continues

How the connection works

01

The customer asks

The conversation starts with a specific customer need.

02

OneChat finds what is needed

OneChat uses Sinergia ERP to retrieve the information or prepare the next available step.

03

The business stays in control

The response follows the configuration and permissions the business has defined.

04

The conversation moves forward

OneChat answers clearly and supports the most useful continuation for the customer.

Sinergia ERP

Control for every business

Available capabilities depend on each company’s configuration, data, and permissions.

  • Each business chooses which information and functions will be available.
  • Account access remains protected throughout the customer experience.
  • Steps that change information follow the rules and confirmations defined by the business.

What you need to get started

  1. 01

    An active Sinergia ERP account.

  2. 02

    Authorized access to the data and functions the business chooses to enable.

  3. 03

    An initial conversation to agree on what the business needs to solve and how customer service should continue.

FAQ

Frequently asked questions

Does OneChat replace Sinergia ERP?

No. OneChat uses enabled Sinergia ERP capabilities to answer or continue a process from the conversation.

Does every business receive the same capabilities?

No. Available capabilities depend on each company’s configuration, data, and permissions.

How do we get started?

The OneChat team learns what the business needs and confirms which information and functions will be available before activating the connection.

Siigo NubeSiigo NubeHelp customers check products, invoices, recent purchases, and quotations using information available in Siigo Nube.Pony ProPony ProHandle sales requests with products, pricing, and inventory and, when enabled, continue with confirmed order creation.WooCommerceWooCommerceHelp every customer find products, variants, prices, inventory, and orders from the channels they already use.

Let’s discuss your use case

Connect Sinergia ERP with your customer conversations.

Tell us what your customers ask and what should happen next. Our team will help you define the connection.

Talk to a specialistTalk to a specialist