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ENESPT

OneChat + WooCommerce

Turn your WooCommerce store into a conversational shopping experience.

Help every customer find products, variants, prices, inventory, and orders from the channels they already use.

Talk to a specialistView all integrations

Available capabilities depend on each company’s configuration, data, and permissions.

Boutique owner answering a customer inquiry while checking a black jacket.
WooCommerceOneChat

Capabilities

What you can solve with WooCommerce

OneChat brings this information and these actions into the conversation to provide clearer answers and support the next step.

Product discovery

  • Search productsFind products by name, code, SKU, or other supported identifiers.
  • View product informationView variants, categories, images, presentations, and links when provided by the source.
  • Check pricesCheck current prices according to the information exposed by the integration.
  • Check inventoryCheck availability or stock in an authorized business source.
  • Recommend related productsRecommend related products using information available in the connected catalog.

Orders and tracking

  • Check ordersCheck order status and details after the required verification.
  • Check trackingCheck fulfillment or tracking information when exposed by the system.
  • Notify order changesSend a configured notification when an order status changes.
  • Check public policiesRetrieve public policies available from the connected store.

WooCommerce

Real customer questions that move business forward

From a product question to an available option.

Customer question
I’m interested in this jacket. Is it available in black, size M?
OneChat answer
OneChat checks the product, its variants, price, and availability.
Next action
It shares the product link and related options.
Result
Variant identified · Current price · Options to continue shopping

Tracking without losing context.

Customer question
Where is my order?
OneChat answer
OneChat validates the required details and checks the available status and tracking.
Next action
It shares the progress and continues with the available option.
Result
Order found · Status explained · Clear next step

How the connection works

01

The customer asks

The conversation starts with a specific customer need.

02

OneChat finds what is needed

OneChat uses WooCommerce to retrieve the information or prepare the next available step.

03

The business stays in control

The response follows the configuration and permissions the business has defined.

04

The conversation moves forward

OneChat answers clearly and supports the most useful continuation for the customer.

WooCommerce

Control for every business

Available capabilities depend on each company’s configuration, data, and permissions.

  • Each business chooses which information and functions will be available.
  • Account access remains protected throughout the customer experience.
  • Steps that change information follow the rules and confirmations defined by the business.

What you need to get started

  1. 01

    An active WooCommerce account.

  2. 02

    Authorized access to the data and functions the business chooses to enable.

  3. 03

    An initial conversation to agree on what the business needs to solve and how customer service should continue.

FAQ

Frequently asked questions

Does OneChat replace WooCommerce?

No. OneChat uses enabled WooCommerce capabilities to answer or continue a process from the conversation.

Does every business receive the same capabilities?

No. Available capabilities depend on each company’s configuration, data, and permissions.

How do we get started?

The OneChat team learns what the business needs and confirms which information and functions will be available before activating the connection.

ShopifyShopifyConnect customer questions with the catalog, collections, inventory, and orders available in Shopify.VTEXVTEXAnswer with the SKU, price, and availability for the configured sales channel.Siigo NubeSiigo NubeHelp customers check products, invoices, recent purchases, and quotations using information available in Siigo Nube.

Let’s discuss your use case

Connect WooCommerce with your customer conversations.

Tell us what your customers ask and what should happen next. Our team will help you define the connection.

Talk to a specialistTalk to a specialist