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OneChat + WooCommerce

Your WooCommerce store, ready to converse.

Help every customer find products, variants, prices, inventory, and orders from the channels they already use.

Talk to a specialistView all integrations

Available capabilities depend on each company’s configuration, data, and permissions.

Boutique owner answering a customer inquiry while checking a black jacket.
WooCommerceOneChat

Capabilities

What OneChat can do with WooCommerce

OneChat brings this information and these actions into the conversation to provide clearer answers and support the next step.

Product discovery

  • Search productsFind products by name, code, SKU, or other supported identifiers.
  • View product informationView variants, categories, images, presentations, and links when provided by the source.
  • Check pricesCheck current prices using information available through the integration.
  • Check inventoryCheck stock or availability in an authorized business system.
  • Recommend related productsRecommend related products using information available in the connected catalog.

Orders and tracking

  • Check ordersCheck order status and details after the required verification.
  • Check trackingCheck fulfillment or tracking information when exposed by the system.
  • Notify order changesSend a configured notification when an order status changes.
  • Check public policiesRetrieve public policies available from the connected store.

WooCommerce

Real customer questions that move business forward

From a product question to sales follow-up with context.

WhatsApp conversationOneChat AI Agent
  1. Customer:

    Is this product available, and can I speak with a sales representative before buying?

  2. OneChat AI Agent:

    I found the product and can show you its details, image, price, and current availability. If you’d like, I can also connect you with a sales representative.

    Message read
  3. Customer:

    Yes, I’d like someone to contact me.

  4. OneChat AI Agent:

    Perfect. I’ll confirm your details and share the product you’re reviewing with the representative so you won’t have to start over.

    Message read

OneChat actions

  • Prepares follow-up after the customer confirms.

Business outcome

Product identified · Product pricing and availability found · No duplicate opportunity · Follow-up assigned

How the connection works

01

The customer asks

The conversation starts with a specific customer need.

02

OneChat finds what is needed

OneChat uses WooCommerce to retrieve information or prepare the next supported action.

03

The business stays in control

The response follows the configuration and permissions the business has defined.

04

The conversation moves forward

OneChat answers clearly and supports the most useful continuation for the customer.

WooCommerce

Control for every business

Available capabilities depend on each company’s configuration, data, and permissions.

  • Each business chooses which information and functions will be available.
  • Account access remains protected throughout the customer experience.
  • Actions that modify business data follow the company’s rules and confirmation requirements.

What you need to get started

  1. 01

    An active WooCommerce account.

  2. 02

    Authorized access to the data and functions the business chooses to enable.

  3. 03

    An initial discovery session to define the business need and the desired customer workflow.

FAQ

Frequently asked questions

Does OneChat replace WooCommerce?

No. OneChat uses the enabled WooCommerce capabilities to answer questions or continue a workflow from the conversation.

Does every business receive the same capabilities?

No. Available capabilities depend on each company’s configuration, data, and permissions.

How do we get started?

The OneChat team learns what the business needs and confirms which information and functions will be available before activating the connection.

ShopifyShopifyConnect customer questions with the catalog, collections, inventory, and orders available in Shopify.VTEXVTEXAnswer with the SKU, price, and availability for the configured sales channel.Siigo NubeSiigo NubeOneChat enables your AI Agent to handle sales and post-purchase questions with up-to-date information from Siigo Nube, including products, pricing, availability, customers, invoices, balances, purchase history, and quotations.

Let’s discuss your use case

Connect WooCommerce with your customer conversations.

Tell us what your customers ask and what should happen next. Our team will help you define the connection.

Talk to a specialistView all integrations