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OneChat + Shopify

Bring Shopify products, orders, and tracking into every conversation.

Connect customer questions with the catalog, collections, inventory, and orders available in Shopify.

Talk to a specialistView all integrations

Available capabilities depend on each company’s configuration, data, and permissions.

Fashion brand professional reviewing variants and inventory on a tablet.
ShopifyOneChat

Capabilities

What you can solve with Shopify

OneChat brings this information and these actions into the conversation to provide clearer answers and support the next step.

Catalog and availability

  • Search productsFind products by name, code, SKU, or other supported identifiers.
  • View product informationView variants, categories, images, presentations, and links when provided by the source.
  • Check pricesCheck current prices according to the information exposed by the integration.
  • Check inventoryCheck availability or stock in an authorized business source.
  • Recommend related productsRecommend related products using information available in the connected catalog.

Orders

  • Check ordersCheck order status and details after the required verification.
  • Check trackingCheck fulfillment or tracking information when exposed by the system.
  • Check public policiesRetrieve public policies available from the connected store.

Shopify

Real customer questions that move business forward

The right variant, inside the conversation.

Customer question
Is this dress available in black, size M?
OneChat answer
OneChat checks variants, inventory, images, and collection.
Next action
It presents the available variant and shares the product link.
Result
Available variant · Image and collection · Link shared

A clear answer about the order.

Customer question
Has my order shipped?
OneChat answer
OneChat validates the purchase email and checks fulfillment and delivery.
Next action
It shares the available status and tracking when present.
Result
Order validated · Status available · Tracking shared

How the connection works

01

The customer asks

The conversation starts with a specific customer need.

02

OneChat finds what is needed

OneChat uses Shopify to retrieve the information or prepare the next available step.

03

The business stays in control

The response follows the configuration and permissions the business has defined.

04

The conversation moves forward

OneChat answers clearly and supports the most useful continuation for the customer.

Shopify

Control for every business

Available capabilities depend on each company’s configuration, data, and permissions.

  • Each business chooses which information and functions will be available.
  • Account access remains protected throughout the customer experience.
  • Steps that change information follow the rules and confirmations defined by the business.

What you need to get started

  1. 01

    An active Shopify account.

  2. 02

    Authorized access to the data and functions the business chooses to enable.

  3. 03

    An initial conversation to agree on what the business needs to solve and how customer service should continue.

FAQ

Frequently asked questions

Does OneChat replace Shopify?

No. OneChat uses enabled Shopify capabilities to answer or continue a process from the conversation.

Does every business receive the same capabilities?

No. Available capabilities depend on each company’s configuration, data, and permissions.

How do we get started?

The OneChat team learns what the business needs and confirms which information and functions will be available before activating the connection.

WooCommerceWooCommerceHelp every customer find products, variants, prices, inventory, and orders from the channels they already use.VTEXVTEXAnswer with the SKU, price, and availability for the configured sales channel.Siigo NubeSiigo NubeHelp customers check products, invoices, recent purchases, and quotations using information available in Siigo Nube.

Let’s discuss your use case

Connect Shopify with your customer conversations.

Tell us what your customers ask and what should happen next. Our team will help you define the connection.

Talk to a specialistTalk to a specialist