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OneChat + Shopify

Shopify, connected to every conversation.

Connect customer questions with the catalog, collections, inventory, and orders available in Shopify.

Talk to a specialistView all integrations

Available capabilities depend on each company’s configuration, data, and permissions.

Fashion brand professional reviewing variants and inventory on a tablet.
ShopifyOneChat

Capabilities

What OneChat can do with Shopify

OneChat brings this information and these actions into the conversation to provide clearer answers and support the next step.

Catalog and availability

  • Search productsFind products by name, code, SKU, or other supported identifiers.
  • View product informationView variants, categories, images, presentations, and links when provided by the source.
  • Check pricesCheck current prices using information available through the integration.
  • Check inventoryCheck stock or availability in an authorized business system.
  • Recommend related productsRecommend related products using information available in the connected catalog.

Orders

  • Check ordersCheck order status and details after the required verification.
  • Check trackingCheck fulfillment or tracking information when exposed by the system.
  • Check public policiesRetrieve public policies available from the connected store.

Shopify

Real customer questions that move business forward

From the right variant to a sales conversation.

WhatsApp conversationOneChat AI Agent
  1. Customer:

    Is this dress available in black, size M? I’d also like to confirm the purchase with a representative.

  2. OneChat AI Agent:

    I found the dress variants. I’ll show you the available option, its images, and the link; then I can share your selection with a representative, who can follow up with you.

    Message read
  3. Customer:

    Yes, please share my selection.

  4. OneChat AI Agent:

    Done. I’ll confirm your details and keep the variant you selected so the representative can continue with the full context.

    Message read

OneChat actions

  • Hands the selection to the sales team.

Business outcome

Variant available · Selection preserved · Representative assigned · Follow-up organized

How the connection works

01

The customer asks

The conversation starts with a specific customer need.

02

OneChat finds what is needed

OneChat uses Shopify to retrieve information or prepare the next supported action.

03

The business stays in control

The response follows the configuration and permissions the business has defined.

04

The conversation moves forward

OneChat answers clearly and supports the most useful continuation for the customer.

Shopify

Control for every business

Available capabilities depend on each company’s configuration, data, and permissions.

  • Each business chooses which information and functions will be available.
  • Account access remains protected throughout the customer experience.
  • Actions that modify business data follow the company’s rules and confirmation requirements.

What you need to get started

  1. 01

    An active Shopify account.

  2. 02

    Authorized access to the data and functions the business chooses to enable.

  3. 03

    An initial discovery session to define the business need and the desired customer workflow.

FAQ

Frequently asked questions

Does OneChat replace Shopify?

No. OneChat uses the enabled Shopify capabilities to answer questions or continue a workflow from the conversation.

Does every business receive the same capabilities?

No. Available capabilities depend on each company’s configuration, data, and permissions.

How do we get started?

The OneChat team learns what the business needs and confirms which information and functions will be available before activating the connection.

WooCommerceWooCommerceHelp every customer find products, variants, prices, inventory, and orders from the channels they already use.VTEXVTEXAnswer with the SKU, price, and availability for the configured sales channel.Siigo NubeSiigo NubeOneChat enables your AI Agent to handle sales and post-purchase questions with up-to-date information from Siigo Nube, including products, pricing, availability, customers, invoices, balances, purchase history, and quotations.

Let’s discuss your use case

Connect Shopify with your customer conversations.

Tell us what your customers ask and what should happen next. Our team will help you define the connection.

Talk to a specialistView all integrations