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OneChat + VTEX

VTEX, connected to your customers.

Answer with the SKU, price, and availability for the configured sales channel.

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Available capabilities depend on each company’s configuration, data, and permissions.

Operations professional checking inventory in a fulfillment center.
VTEXOneChat

Capabilities

What OneChat can do with VTEX

OneChat brings this information and these actions into the conversation to provide clearer answers and support the next step.

Catalog by channel

  • Search productsFind products by name, code, SKU, or other supported identifiers.
  • View product informationView variants, categories, images, presentations, and links when provided by the source.
  • Check pricesCheck current prices using information available through the integration.
  • Check inventoryCheck stock or availability in an authorized business system.
  • Recommend related productsRecommend related products using information available in the connected catalog.

Orders and delivery

  • Check ordersCheck order status and details after the required verification.
  • Check trackingCheck fulfillment or tracking information when exposed by the system.

VTEX

Real customer questions that move business forward

Enterprise catalog, location availability, and follow-up in one conversation.

WhatsApp conversationOneChat AI Agent
  1. Customer:

    I’m interested in this product. What is the price, and is it available at the nearest location?

  2. OneChat AI Agent:

    I found the product and its variants in the online channel. To check a specific location, tell me your preferred city or store and I’ll review the configured availability.

    Message read
  3. Customer:

    The downtown location. If it’s available, I’d like a representative to contact me.

  4. OneChat AI Agent:

    I’ll check that location. I’ll also confirm your details so a representative receives the product and location you selected.

    Message read

OneChat actions

  • Hands the request to the representative with available context.

Business outcome

Product found · Location checked · Context preserved · Follow-up organized

How the connection works

01

The customer asks

The conversation starts with a specific customer need.

02

OneChat finds what is needed

OneChat uses VTEX to retrieve information or prepare the next supported action.

03

The business stays in control

The response follows the configuration and permissions the business has defined.

04

The conversation moves forward

OneChat answers clearly and supports the most useful continuation for the customer.

VTEX

Control for every business

Available capabilities depend on each company’s configuration, data, and permissions.

  • Each business chooses which information and functions will be available.
  • Account access remains protected throughout the customer experience.
  • Actions that modify business data follow the company’s rules and confirmation requirements.

What you need to get started

  1. 01

    An active VTEX account.

  2. 02

    Authorized access to the data and functions the business chooses to enable.

  3. 03

    An initial discovery session to define the business need and the desired customer workflow.

FAQ

Frequently asked questions

Does OneChat replace VTEX?

No. OneChat uses the enabled VTEX capabilities to answer questions or continue a workflow from the conversation.

Does every business receive the same capabilities?

No. Available capabilities depend on each company’s configuration, data, and permissions.

How do we get started?

The OneChat team learns what the business needs and confirms which information and functions will be available before activating the connection.

WooCommerceWooCommerceHelp every customer find products, variants, prices, inventory, and orders from the channels they already use.ShopifyShopifyConnect customer questions with the catalog, collections, inventory, and orders available in Shopify.Siigo NubeSiigo NubeOneChat enables your AI Agent to handle sales and post-purchase questions with up-to-date information from Siigo Nube, including products, pricing, availability, customers, invoices, balances, purchase history, and quotations.

Let’s discuss your use case

Connect VTEX with your customer conversations.

Tell us what your customers ask and what should happen next. Our team will help you define the connection.

Talk to a specialistView all integrations