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ENESPT

OneChat + VTEX

Connect VTEX catalog, inventory, and orders with your customers.

Answer with the SKU, price, and availability for the configured sales channel.

Talk to a specialistView all integrations

Available capabilities depend on each company’s configuration, data, and permissions.

Operations professional checking inventory in a fulfillment center.
VTEXOneChat

Capabilities

What you can solve with VTEX

OneChat brings this information and these actions into the conversation to provide clearer answers and support the next step.

Catalog by channel

  • Search productsFind products by name, code, SKU, or other supported identifiers.
  • View product informationView variants, categories, images, presentations, and links when provided by the source.
  • Check pricesCheck current prices according to the information exposed by the integration.
  • Check inventoryCheck availability or stock in an authorized business source.
  • Recommend related productsRecommend related products using information available in the connected catalog.

Orders and delivery

  • Check ordersCheck order status and details after the required verification.
  • Check trackingCheck fulfillment or tracking information when exposed by the system.

VTEX

Real customer questions that move business forward

Price and availability by sales channel.

Customer question
I’m interested in this product. What is the price, and is it available online?
OneChat answer
OneChat checks the SKU, price, and inventory for the sales channel.
Next action
It presents the product, the available variant, and its link.
Result
Channel applied · SKU identified · Price and availability found

The order visible in the same channel.

Customer question
What is the status of my online order?
OneChat answer
OneChat validates the customer and checks the order available in OMS.
Next action
It shares the available status and tracking.
Result
Order found · Status explained · Tracking available

How the connection works

01

The customer asks

The conversation starts with a specific customer need.

02

OneChat finds what is needed

OneChat uses VTEX to retrieve the information or prepare the next available step.

03

The business stays in control

The response follows the configuration and permissions the business has defined.

04

The conversation moves forward

OneChat answers clearly and supports the most useful continuation for the customer.

VTEX

Control for every business

Available capabilities depend on each company’s configuration, data, and permissions.

  • Each business chooses which information and functions will be available.
  • Account access remains protected throughout the customer experience.
  • Steps that change information follow the rules and confirmations defined by the business.

What you need to get started

  1. 01

    An active VTEX account.

  2. 02

    Authorized access to the data and functions the business chooses to enable.

  3. 03

    An initial conversation to agree on what the business needs to solve and how customer service should continue.

FAQ

Frequently asked questions

Does OneChat replace VTEX?

No. OneChat uses enabled VTEX capabilities to answer or continue a process from the conversation.

Does every business receive the same capabilities?

No. Available capabilities depend on each company’s configuration, data, and permissions.

How do we get started?

The OneChat team learns what the business needs and confirms which information and functions will be available before activating the connection.

WooCommerceWooCommerceHelp every customer find products, variants, prices, inventory, and orders from the channels they already use.ShopifyShopifyConnect customer questions with the catalog, collections, inventory, and orders available in Shopify.Siigo NubeSiigo NubeHelp customers check products, invoices, recent purchases, and quotations using information available in Siigo Nube.

Let’s discuss your use case

Connect VTEX with your customer conversations.

Tell us what your customers ask and what should happen next. Our team will help you define the connection.

Talk to a specialistTalk to a specialist